Shipping policy

Shipping Policy

Last Updated: [12/06/2026]

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking information where available.

Shipping Times

🇬🇧 United Kingdom

Standard Delivery: 5–12 business days
Express Delivery: 5–10 business days (if available)

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays, weather conditions, or peak shopping periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

🎉 Free Shipping may be offered on selected products or promotional periods.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (where available). Please allow up to 48 hours for tracking information to update.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout. We cannot guarantee address changes once an order has been processed. Orders returned due to incorrect address information may be subject to additional shipping charges.

Delayed or Lost Orders

While we strive to ensure timely delivery, occasional delays may occur. If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will investigate the issue with the courier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will work with you to resolve the issue promptly.